|
Issues with Antivirus & Personal
Firewalls
DesktopDoppler may occasionally
trigger false alarms with certain antiviral programs and personal
firewall programs. Don't
worry, these aren't real, DTD is a safe program.
First and most importantly, we
wish to assure you that DTD has been coded to the highest standards,
using Microsoft's Visual Basic 6 and the powerful Microsoft Interdev
system. Its been tested on hundreds of machine configurations with
excellent results and we do not in any way have any portion of this
program set to run spy-ware, banner-ware, ad-ware, or back door
programs of any kind.
However in today's hacker prone internet environment, even simple
innocuous programs such as ours can be flagged with problems by what
we call "Paranoia-ware". In reality, an antiviral program
is usually a good idea, but these personal firewalls don't really do
much except screw up your system and slow down Internet access.
Unless you are running a 24/7 internet connection, or running DTD
from a web server, there's not much interest on the part of hackers
for your personal machine.
False Malicious Script Errors in Norton
Antivirus- First, there is
nothing wrong with DesktopDoppler ! The most common problem is with Norton
Antivirus, which sometimes flags even Microsoft approved software
commands as potential "malicious scripts". DTD has been
known to trigger a "malicious script" alert in Norton
Antivirus (NAV) from time to time. The best solution is to simply
set NAV to ignore this in the future, usually there is an option
checkbox right on the NAV popup alert that allows you to set this.
Simply set to "authorize this script".
See image below on how to do this:
Notice Norton flags "OpenTextFile" as a "malicous command" yeah,
right...and Notepad is a virus too?
Personal Firewalls causing Run-time
errors or Access Violations- We have noted that the
Personal Firewall program "Zone Alarm PRO" from ZoneLabs
prevents DTD from running at all, somehow seeing its request for
registry information to validate the license and requests for images
from the internet as being hacker attacks and stops DTD from
running, causing an access violation. Zone Alarm Standard
Edition does not seem to have this problem. After examining
ZoneAlarm Pro and the way it runs, we've come to the conclusion that
its way of intercepting common Windows functions is almost a virus
itself. We recommend either using the standard edition of ZoneAlarm
or using our personal favorite, BlackIce Defender, which takes a
more traditional and sensible approach to firewall protection and
does not interfere with the operation of DTD (or many other programs
for that matter).
Internet Appliance Firewalls, Proxy
Servers, and other LAN/WAN based Firewalls- DTD doesn't
have any problem with any of these unless your MIS has these set in
someway that prevents pictures from being downloaded directly. We
have successful reports of DTD running on a wide variety of hardware
based firewall systems with no trouble. DTD uses only standard
HTTP internet requests, so it looks just like a web browser as far
as these devices are concerned.
There are also Frequently Asked Questions (FAQs)
and a series of examples to help you setup the DTD tools control panel features. For questions not
covered here, you can send a message to our support staff.
E-Mail the Support Staff
|
E-Mail a question to our support staff. Please be sure
to document as much as you can, including the Problem itself,
your Operating System version, what hardware, CPU, memory, and
what type of video card is in your PC and what screen
resolution you are running. |
|
